216A Malling Road, Snodland
Kent, ME6 5EQ
Tel: 07534 907893
Email: lpheatingplumbing@gmail.com

Terms and conditions

  1. Upon signing these terms and conditions you are accepting the following points and are aware that they override any and all other terms and conditions that are given by the customer or any other party therein.

  2. For the purpose of these terms & conditions the following words shall have the following meanings:
    (a) “The Company” shall mean LP Plumbing & Heating.
    (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
    The Operative or Engineer shall mean the representative appointed by the Company.

  3. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

  4. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un stocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work and items relating to their work.

  5. DAY RATE WORK. The full day rate agreed is to be paid in full regardless of if the job takes half a day or a whole day.

  6. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials. Where any quote states “plus materials” receipts will be provided so no error is made when settling the balance.

  7. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual cost but may be revised in the following circumstances:
    if after submission of the estimate the Customer instructs the Company (whether orally or in writing, all oral agreements to be followed up in writing or email) to carry out additional works not referred to in the estimate.
    (ii) If after submission of the estimate there is an increase in the price of materials.
    (iii) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
    (iv) If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

  8. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur.

  9. Deposit of 50% of estimated price shall be paid before commencing work. Invoices are due for payment on the day of completion, unless previously agreed in writing other with the client. Any part of that invoice which remains unpaid shall carry interest at the rate of 5% over the base rate until payment in full is received by the Company.

  10. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

  11. The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) & receiving a written estimate) the name of the third party appears on the written estimate.

  12. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out &/or materials supplied in accordance with such instructions.

  13. If, after the Company have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 1 month to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he or she fails to notify the Company as aforementioned then the Company shall not be liable in respect of any defects in the works carried out.

  14. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
    (a) Subject to misuse or negligence.
    (b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
    The company will not guarantee any work in respect of blockages in waste & drainage systems etc.
    The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.
    Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
    The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.
    The customer shall be solely liable for any hazardous situation in respect of Gas Safety Regulations or Gas Warning Notice issued.

  15. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise

  16. Engineers operate under the company gas safe number & as such are solely responsible for any Gas related work & subsequent liability.

  17. The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.

  18. These terms & conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.

  19. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
    Until such time as title in the such goods has passed to the Customer:
    (i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
    (ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
    (iii) The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.
    Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.

  20. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.

  21. The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
    These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of English law.

  22. The company will take due care to move existing furniture or goods to gain adequate access to working areas if required or requested by the customer, but shall not remain liable for damages undertaken if this occurs.

  23. The company will remove and refit carpets and wooden flooring if required by the client, we will take care and refit to the best of our abilities but you must consider we are not carpet fitters or floor layers and other means of making good may be required. We will not take responsibility to any damage that occurs while undertaking works, this includes all chipboard and wooden floors but we will always take care and be conscientious, therefore any squeaks our creaks resulting after works will need to be addressed by the customer at their own expense.

  24. When the company undertake any refurbishment and works to a plumbing or heating system which requires connecting onto existing pipes or appliances we cannot take any responsibility for the integrity of these pipes and appliances and any further works to repair this will be chargeable subject to the standard company rates, also any damage caused by any leaks from existing pipes or appliances will not be the responsibility of the company and the customer cannot claim against the company insurers
  25. This is an extension of the terms and conditions of point 24, during the initial site visit the risks of adapting and upgrading new appliances onto existing pipe work and appliances will always be verbally explained and the customer will be told to read the terms and conditions related to point 24, this is usually related to removing and replacing an existing boiler cylinder our pump and upgrading the systems to work at higher pressures to gain better efficiency, although point 24 and 25 are not just specific to this scenario and covers all possible circumstances this has just been stated for clearer reference points for the customer.

  26. This point is specific to boiler and appliance repairs. Although we will use our engineering judgement to assess repairs and faulty parts we cannot take responsibility for any further problems found during our after our initial repair and no guarantee our warranty can be offered on older appliances outside of the manufactures warranty and any further works required will be subject to charge via the standard company rates and all further parts will be subject to the standard mark up of list price, the customer must understand that repairing an old appliance is not straight forward and unseen issues can arise, the company cannot and will not be held responsible for these problems. All works undertaken up to this point will still be subject to charge even in the instance if the appliance has been diagnosed beyond economical repair and requires replacing.

  27. The company will remove and dispose of all copper cylinders and copper pipework. However all other rubbish including cardboard old boilers, radiators, pipework and plastic water storage tanks are to be disposed of by the customer unless previous arrangement has been made with the company and a surcharge of £50 has been paid for rubbish removal and disposal. This charge is in place as the company does not have a waste carriers licence and has to pay for rubbish disposal.